Follow-Up
Follow up IS KEY to helping people choose to get started on their health journey. It is not uncommon for folks to not be ready after the first conversation. As a health coach, our role is to awaken others to their potential and to move them forward at their pace when they are ready. The first 2-3 times you do a follow-up call, you will do them with your support team so they can transfer the skills to you.
Follow-up after the initial Health assessment
Print this follow questions document to use as a reference on your follow-up calls: Click Here to Print
- Before the initial call ends, set a follow-up call for 24 – 48 hours
- Initial follow-up is always done on call/zoom
- Place them in the “follow-up” section of your binder
- Immediately following the call send a text or message. Here is an example follow-up message to send:
Andy! It was nice chatting with you tonight! You have awesome goals & i can already see you losing those 40 lbs, having more energy for your family and going hiking in the summer! Look forward to chatting with you more on Wednesday @ 10 am. Feel free to call or text if you have questions or you’re ready to get started before then! Check out the healthy hangout client community FB page. Here is the link: https://www.facebook.com/groups/454753831211878. Here you can find recipes in the Albums and inspiring posts in the feed. Also, here is a brief video and a great overview of the program. https://bit.ly/7minutetransform. Here is an ebook written by Dr. Andersen the co founder of our program and this concept is the foundation for success on your journey. I look forward to chatting with you & partnering with you on your journey! Have a great night, Andy!
Here are a few resources that you can choose from to send:
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This is a great, 7 minute video with an overview of the 5 & 1 plan (JC Doornick): https://vimeo.com/234613822/61e77ac2d9
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This is a great short, 7 minute sharing the program/coaching (Charlyn): https://vimeo.com/387164541/9d566cc59d
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This is a great, 9 minute video for medical providers: https://vimeo.com/876541888/7b1ca26d8f
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Habitsofhealth.com website: https://www.habitsofhealth.com/
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Link to download 1st two elements of the lifebook: https://bit.ly/TS-LifebookDownload
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Add them to the client community page: https://www.facebook.com/groups/teamsnapphealthyhangout
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A story that matches their health goals (video or B & A pic)
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Here is a link to our approved B & A pics:
Ongoing Follow-Up trainings:
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Follow- up (13 min): https://vimeo.com/692388539/9073d20915
- Helpful tips to resolve objections and smokescreens (12 min):
If you do the follow-up call and they still are not ready, maintain the relationship to let them know you will be there when they are ready. Here are some ways to do that:
- Go into “Friend” mode
- Add them to your newsletter
- Add them to a pre-client contact group in your contacts
- Confirm you are facebook friends
- Confirm they are on your Client community FB page
- Add them to your hotlist & touch them weekly through their fb page & in messenger
- Keep them updated on your journey
- Send value (recipes, invites to zooms, etc)